Privacy Policy

1. Introduction

Trek Journey ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trek-journey.com or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Age and date of birth (for pension planning purposes)
• Employment and income information
• Financial information relevant to retirement planning
• Social Insurance Number (only when required for specific services)
• Communication preferences

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing pension planning and retirement consulting services
• Responding to your inquiries and requests
• Sending newsletters and educational content (with your consent)
• Improving our website and services
• Complying with legal and regulatory requirements
• Detecting and preventing fraud
• Analyzing website usage and performance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on privacy and security protocols
• Secure disposal of personal information when no longer needed

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Our cookie usage includes:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used for personalized content and advertisements

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us using the information provided below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. Retention periods vary based on the type of information and applicable regulations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: